Frequently Asked Questions
Your Hospitality Queries, Simplified

Have a look at some of our frequently asked questions.
If you can't find an answer to what you're looking for, give us a call on +27-21-461-8000 or email us at info@gardensapartments.co.za

What time is the check in?

14H00

What time is the check out?

10H30

What can I do if I arrive earlier to the hotel?

By prior arrangement

Can I store my luggage with you?

By prior arrangement

Are there hotel images on this website?

Yes

Do you offer free Wi-Fi?

We offer 5 Gigs free data, and you can purchase more afterwards

Are there parking facilities at the hotel?

Yes, secure, safe and complimentary oarking in the shopping mall

What amenities are available in the rooms?

Hairdryer, safe, TV and fully and equipped kitchenette

What is your cancellation policy?

48hrs prior to arrival out of season,7 days prior to arrival peak season, For a no-show a guest will be charged 100% of the total booking price

How do I modify or cancel a reservation?

Email: reservations@gardensapartments.co.za or WhatsApp: +27-72-911-5653 if the booking was made directly with us. OTA bookings via website

What types of credit cards do you accept?

We except all major credit cards except American Express

Do you have a lift?

Yes

Do you offer airport shuttle services?

By prior arrangement without source company

Are there restaurants or bars on-site?

There are various restaurants and coffee shops inside the shopping mall

Can I request an extra bed or crib in the room?

Yes at an additional charge

What is there to do in the local area?

Located in the heart of Cape Town CBD, there are a variety of shopping, busniness and tourist attractions in close proximity

Who do I contact if I have further enquiries/questions about my stay?

Please reach out to us and we'll answer all your questions:
Email: info@gardensapartments.co.za or reservations@gardensapartments.co.za
WhatsApp: +27-72-911-5653